Application reviews amoCRM

There is no logic in many points:

There is no binding of a company and a contact during export / import (and if you accidentally delete a company, then using the "restore" button you will only restore the name and restore "history" or "contact" will not be linked back, all entities are on their own ..)

If a conversation is conducted with a client by mail (we have gmail integrated with amocrm), then a deal is automatically created for each of his responses , even if the conversation is about the weather, for example (nonsense, unambiguously) Tech support does not have any information about the product at all ... they cannot explain anything, sometimes they have to explain how their program works. In general, there is more not logical there than logical!

They write everywhere about how easy it is to switch to it, so I’ll say that all this is nonsense!

It is easy and simple to set up it from scratch, but it is automatically impossible to upload an existing database of companies and contacts there! The developers themselves cannot explain why this is so! But you will upload only companies or contacts there, you will have to combine them manually and delete the extra ones (and if this is a database of 10,000 companies, as in our case ... it will take half a year)

1) the mobile application is shit, in principle it is unrealistic to use it (I could not find anything there, not parsed applications are in principle not visible, calls do not go through, there is a manual for setting up and using dick. , except how to break the phone after your application, no more desires arise.?

What cannot be done in the application:

-1) find unparsed,

- 2)) Send a letter from the application

-3) make a call via sip

-4) find a contact (well, you can tense up with filters, but your brain will explode)

-5) use the completely useless first screen (the useless face of the application is a furor of idiocy)

what can be done:

-1) set yourself a task ?????

. 

2) why the hell do you shove your fucking external link into the form that your system generates, are you healthy people in general? http://joxi.ru/vAWYjK0UWJxamW, i.e. I have a person who wants to leave an application, stumbles upon your link and that’s it, the lead has merged ... excellent CRM, thank you .. + EXTERNAL LINK, will I put drafts on my site with your external link? I need 9 forms, three of them are end-to-end, this is a series of links to your site and my weight reduction .. I pay you so much money, and more than they ask in other systems, and you are still doing such indecency. 

3) Where is the elementary button in the "My integrations" settings? or I have to guess what I put there three months ago. 

4) Users !!! [censored cut], I have two managers, only two managers will use the system, no one but them! Why should I pay you for 3 users? Are you trying to figure out the logic that there is still a system administrator who configures it? Or, in order to save money, do I need to give one of the managers the admin rights? what does it mean? I didn’t notice you have a separate account for an analyst or something else, so it is understood that all users are managers + 1 manager-admin? in total, to use this perfection or just to test it normally, you will have to throw 14 970 rubles (3 users)

5) a manual on the system! Where is he?

Do you know how I found such a link? I called support - this is about usability in general. the fact that this item is not there (well, or it cannot be found) has already been written. 

how to understand that any manager can remove a lead ???? How, in general, how to keep track of leads and envelopes, if they are deleted? What the hell is this? I had 31 leads on all statistics systems, I look in AMO - there are 14, and you know why? yes, because managers delete from the folder that has not been disassembled what they do not like or what they think is wrong, but in the end I have no efficiency of sites and the level of fraud .. this [cut by censorship] what the hell is this, here it burns out the most (well, not as much, of course, as the application pissed off, but still)

The most creepy CPM !!! Removed comments from tasks, now all clients need to call and ask, good afternoon, we lost all the information, do not remember what we talked about?

2 times in the last 10 days there were failures in the system, not worked during the day from 12-00 to 16-00

Disgusting support service, improvements are not very successful, but there are no necessary ones. From December 13 & nbsp; when changing the data in the transaction card and listening to the conversation at the same time, the recording spontaneously accelerates (for which this function of changing the recording speed was generally introduced). Nobody is in a hurry to fix problems, although you bought a subscription and cannot work normally. Very weak analytics for the Advanced tariff, you cannot set your own analytics filter by the required indicators. All additional applications you really need are paid. In total, it comes out not cheap. Integration with 1C in Belarus does not work. although at the presentations in Minsk they showed how cool it is!

Attachment restrictions

Few additional settings (but this is true for everyone)

is an unusually leaky program, when it crashes and where is the mystery. from what happened: false notifications about customer letters, when they are not there, there are no notifications about customer letters when they are, the inability to send a letter to the client, it is impossible to receive a letter from the client, the inability to call the client, the inability to create a deal, it is impossible to close the deal, in large quantities transactions are duplicated, tasks are massively duplicated, old letters from customers are unexpectedly reloaded ... the support service cannot be called efficient. Something breaks almost every day. A program designed to make work easier in fact makes it sooooo much more difficult.

nothing works, no support

Permanent brakes and glitches. 

Inoperability of the sales funnel and automatic actions.

Buggy API and uncontrolled quality of partner widgets, which leads to the service stoppage.

Catastrophic level of technical support

Nice-looking interface in real scenarios of use, inconvenient and ill-conceived

CRM itself is one big drawback. A lot of bugs, constant crashes, lack of tech. support in principle. How such a system lacks round-the-clock support is not clear to me at all. They allegedly work from 8-00 Moscow time. And what about clients from the Far East? They came in the morning, and this "product" with the letter "G" does not work ... And when the working day comes to an end in Moscow comes those. support and starts working. And the fact that we could not work normally all day, lost profits, wasted money, time and nerves, the management apparently does not care. They have already received money from us ... I understand that the transition to another CRM will be very difficult, but to work in this ... there is simply not enough strength.

In 85% it does not work.

We made a mailing to the client base in Telegram, after which the integration fell off completely, and we did not receive a single response from clients. Rather, they wrote to us, but the messages in CRM did not come.

Everything falls off, does not work stably. Technical support checks 1 case with itself, and does not pay attention to the fact that, in general, half of the messages do not reach us.

It is better not to have CRM than to use AmoCRM.

Tech support is the bottom! 

There is no money back, do not pay for a long time, if you are disappointed, the money will not be returned to you.

Something constantly falls off.

They carry out work without warning, and do not care that you are in the process of work.

Not loyal to customers.

EVERYTHING!

Falls for the year 4-5, API bans, duplicates. Inconvenient interface.

implementation, technical support

The system is constantly crashing. The work is worth it. Permanent losses. 

Complexity of integrations. 

There is no way to work on your server. 

The interface has been redesigned, the jambs of the new interface are being tested right on the users.

After adding, my comments disappear and what’s even worse, tasks also disappear! 

If you lose connection with a customer, you lose money! 

Technical support is a complete failure! They jerk your head with standard phrases, they don’t solve the problem!

I started to knock all users out of my account 8 months ago, the problem was solved so they gave me two mirrors and they all forgot about me and then jerked them off for these two mirrors for a good 5 working days.

In general, I’m already looking for another system, I’m tired of endless conversations with technical support, although this is more moral support than technical support.

Well, and even a miserable tariff schedule! They make you overpay for your accounts.

Any manager, no matter at what stage he got into the company, sees ALL THE COMPANY’S PROFIT, Nonsense, absurdity - and this has not yet been fixed ... all rights are delimited, as expected.

But everything related to the Mobile application is one huge drawback. There are no settings, the functionality is overly curtailed to the "invalid" level, there is no feedback from the developers *. Just ignore.

* The developers of the mobile application and the developers of the browser version of the CPM are two different organizations that have nothing to do with each other. This resembles the situation with Russian roads: in the place where the courtyard area ends and the roadway begins, there are always holes. Because this territory is NOTHING!

A mobile application is also the same "waste": its development, bug fixes, etc. - none of this interests anyone. Thank you for such an attitude towards the client!

awful tech support, it’s impossible to get through, fix a bug or help the same. why don’t you strive to be customer-oriented? you will lose all your clients like this

The worst tech support, support does not care about you at all, spent money to work on Insta, in fact it is impossible to work, they respond to support once a day, in the style of "we passed the request to specialists".

The support team responds at best 3 hours after submitting the request. They answer with stereotyped messages, absolutely do not help

They got numbers that are not indicated anywhere, they say on the phone that they have passed the request to those specialists and nothing happens

They promise to call back and do not call back

1 out of 5 is too much for this junk

All complaints to employees who serve on a technical basis. The technical support is very weak. I have never met such a terrible service in my life. When any problems arise, they respond the next day and we will have to wait more than a day for them to answer and the problem is also solved for a very long time. I would rate it below zero if asked from 0 to 10. Most terrible service and most irresponsible staff. Too much negligence in his work. I’m disappointed

The standard functionality lacks the ability to make your own analysis of the sales funnel according to the specified parameters.

Reporting stopped working. Incorrectly displays data, reports are not received by mail. The support replied that they would not deal with my particular case, they would not compensate for anything either.

not working, disgusting support, no money back

Expensive for me, but what is cheap now? )

Expensive, sometimes drops, support is slow.

Basic functionality does not work with merging deals. The problem has been hanging for more than 2 (two) weeks unresolved. To say that this is a disaster would be very gentle. Those support knows nothing, asks to wait. Losses, expenses, nerves.

This is the same as if you were given insurance - in the form of a scuba gear, fins, a suit. And you went on a deep dive. And then your vital devices start to fail and you suffocate. The end! Nobody can help you - this is about amoCRM.

Shameless, sorry, low, NOT SERIOUS.

in their advertising they perfectly tell how everything works great for them, what integrations they have, but in reality these integrations do not work, or they work through a stump deck! And technical support does not help AT ALL - they answer for a long time, they ask to throw screenshots, but in the end they just drag out for time and then give a formulaic answer that they say it does not work now, and then it will work. When asked when it will work (day / week / month / six months), they always answer - we cannot give an answer. And the answer really is - never! half a year suffered with them, so much time and nerves were wasted killed! I would never recommend anyone to contact their product and their "service"!

Synchronization, Technical support, Search / filter, Mail is connected as a source, a contact is created with an integrated mailbox, not a convenient support chat

Technical support. The word support does not correspond to the service. Those. no support. Faced a serious security issue - zero reaction. 3 weeks have passed, the issue is still being resolved.

Disgusting affiliate department, they wanted to conclude an affiliate program, they gathered employees from top integrators, paid for the office, connected everything, and amoSRM refused without explaining the reasons, they just refused as they wanted! Moreover, the employees of this department speak as if tsars were sitting there. Professionalism at the bottom !!

We signed an affiliate program with Bitrix, which makes us very happy!

Technical support

Glitches

A bunch of broken or crooked functions

Support responds in at least half a day, and if it answers a question with a question, only once a month answers the question properly

Leaky product, bugs, written by novice programmers, unsafe to use.

costs money and quite a lot! we are used to lower costs for services that cannot be touched

The page loading speed is a little slower than we would like.

Service. Sooner or later, it will start to behave differently than you expect.

not all integrations work smoothly, with almost every added integration, you must first play with a tambourine for the system to work

the most necessary functionality for normal operation in the most expensive version

-Technical support is disgustingly useless. can only deal with bureaucracy and give unsubscriptions.

-The built-in mailer has the functionality of 2000. writing emails in HTML code is a hassle.

-Even the obvious functionality is missing. I wrote them wishes for revision a million times, nothing has changed for many years.

-The cost of the CRM itself is small, but since it has little functionality, you will have to pay extra x3 to its partners, who will supply their paid widgets. < / p>

-strong feeling that the developers themselves don’t give a damn about this product.

Do you want to get adequate statistics that you need, and not that you are offered? - then you have 2 options:

1) upload to Excel and work with pens

2) pay integrators for customizing and creating the reports you need - it costs decent money or buy ready-made add-ons, but for them you will pay several times more than for the CRM itself constantly

Do you want calls to be loaded? (and this will be necessary for you), then please switch to cloud telephony (we had our own Astresk) and pay integrators. 

Free integrations often stop working ... and you won’t know about it until you notice that calls have disappeared somewhere for several days already ... contacting AMO support is a complete trash .. . their task is to give a standard answer and close the ticket as quickly as possible - your question will not be resolved.

If you want to segment your customer base - it is terribly inconvenient and then you still have to upload it to Excel in order to work with it further < / p>

The declared functionality sometimes stops working - you do not know when it will happen. For example, the check for duplicates sometimes does not work and duplicates are created, search by filters and by keywords gives different values, although you are looking for the same thing - accordingly, the trust in the system drops sharply ... how can you trust it ?! not a single integrator initially could believe us, but in fact they could not explain the confirmed phenomena

Letters and calls take a long time to load (from several hours to a day) - neither support nor other integrators could explain this either more fix

Technical support is just freezing! Nothing works, but all one answer is "disable everything and we’ll see." How can I turn everything off if I have a workflow going on? Auto letters are not sent, calls are being pulled into the wrong cards. It is impossible to reach them by phone! They answer in the chat every 3-4 hours and with memorized phrases! They always have everyone to blame. They say telephony is to blame. Ok, I sent them everything from telephony. Attention! The problem has not been solved for more than 4 months !!! The problem is obviously on their side after the update! But the calls are still on the wrong cards, and a search by number gives random results!

API support

The system works disgustingly, letters to the mail simply do not reach, the search engine works every other time, it is impossible to determine a certain position passed through the system or again glitches, there is no technical support, I have been trying to convey the problem to them for 2 months, but it is not alone, but one gets the impression that they are trying in every possible way to complicate the situation just not to resolve the issue, letters do not come for several hours, it happens that transactions themselves move from column to column due to which the order flies, for a long time I tried to find a common language with them, but to be honest, bypass this system, your work will not work out so well!