Application reviews amoCRM

I would define Amo - like Trello, but only with analytics and more sharpening for sales

this thing tripled our sales in a year

AmoCRM is a must-have service in the arsenal of an adult company that works with sales funnels.

Apparently, the crisis forces us to look for new ways to make money from clients. Their API started to fail, the authorization process according to their own example on a separate account (which hints at the fact that he was chosen) one time out of five (approximately) responds with "unidentified error zero". The API is used to publish customer cards, deals and calls from telephony. Their Asterisk widget (from a partner) is used only to display a window on a call and has nothing to do with the process of publishing cards, deals and calls, this is implemented ONLY through the API. And we have the above problem.

Several days of communication with TP - like peas against a wall. "For our part, we see unsuccessful synchronizations" - they are DISCONNECTED BY US, because we have our OWN PUBLICATION SYSTEM through YOUR API. Your own PHP script, based on YOUR EXAMPLES, and YOUR API IS BLUCKING.

In response - a prepared text, "If you want, we can fill out an application for your tasks ourselves, after that at least 5 partners will contact you , who will offer ready-made solutions and the cost of implementation. & nbsp; ". That is, for your "partners" you will turn off the "sometimes buggy" checkbox?

amoCRM performs all the necessary tasks for interaction with clients, and if something is missing, you can always contact the specialist integrators and finish it.

Lost data, hacked account, no call records? Krivorukost administrator or owner, or worse - ordered implementation on freelance for 5000 rubles.

I recommend amoCRM to everyone, do not try to do everything yourself, and then be disappointed in the service and in yourself, it is better to go straight to a normal integrator. < / p>

My husband and I are running a business for the delivery of bottled water in the Moscow region. Before that, I worked as a middle manager in a similar large company and had a clear idea of ​​the role of a good & nbsp; CRM & nbsp; program, so my choice was reasonable. 

Our sales department consists of 3 people. Immediately ordered the "Advanced" tariff in order to & nbsp; monitor & nbsp; and sales and the work of managers. Of course, during the test period, all the necessary settings were made, the managers underwent training. The result was not long in coming. 

Since we were building a client base from scratch, any information on clients was important to us. We have processed and are processing every application that comes from the social. networks, site, search engines, aggregator sites. At this stage, we have complete information about clients with their preferences: when and how much to deliver, whether there is a dog and even when the child is sleeping so as not to ring the doorbell. 

Analysis of managers’ calls helps to make adjustments to customer service. Such a transparent system helps the work, maintains healthy competition between managers. 

The ability to work with a & nbsp; smartphone & nbsp; or tablet helped us to implement a system of work 7 days a week. We have developed a duty schedule, and our managers process requests from almost anywhere in the location (albeit taking into account the criterion of “office silence”). 

In the end, we do not pay them for a full time, but only provide certain bonuses for the weekend. To be honest, we can’t work with & nbsp; chatbots. But rather, it is my skepticism about this type of service. But I have already agreed with the company about additional training. 

As a leader, you should positively evaluate the analysis and evaluation system. At the end of each month, I upload data and, based on the information received, I make adjustments to the development strategy and set tactical goals. Since I was familiar with the business sector, I can say with confidence that thanks to such a system & nbsp; AmoCRM & nbsp; we have the best quality of service in our region and we were able to overtake the competitors.

The customization and implementation were ordered here bcip.ru ... Igor worked with us, everything was professional and on time. We were satisfied, we recommend it. & Nbsp;

I don’t understand people who are complaining here and giving 1 star to amoCRM. Either you do not understand the value of amoCRM or do not understand at all what CRM is not as a service in the cloud, but as a phenomenon.

amoCRM performs all the necessary tasks for interaction with clients, and if something is missing, you can always contact to specialist integrators and finish it.

Lost data, hacked account, no call records? It is the administrator’s or owner’s curvature that is to blame, not technical support or amoCRM. Or even worse, the ordered implementation on freelance for 5000 rubles.

And lastly. I recommend amoCRM to everyone, but you’d better go straight to a normal integrator, and don’t try to do everything yourself, and then be disappointed in both the service and yourself.

And most importantly, & nbsp; the value of the system is really high, successfully completed transactions fully cover the & nbsp; costs.

AMO CRM has something to strive for, but overall a fairly good product.

I have been using amoCRM in my company for about 3 months and I realized that the work of managers has become much more efficient. I will continue to use it with pleasure /

I recommend that you start working in this system right away, without studying, everything is easy, understandable, thoughtful. There is a feeling that they thought over each button - how to do without it, and if you have to leave it - how to make it understandable without describing its functionality.

Nice, affordable option that’s easy to set up for the job. Sometimes the functionality of transferring dates in tasks from the task log works inadequately, specifically, I really lacked the ability to change the date of the transaction, but it’s easy to get used to it) In general, one of the best and balanced Russian CRM.

A tool that works, albeit not without problems.

Of the popular CRMs, we stopped at it, the cons are not so critical and you can live, there are more pluses

although there is much further development, definitely

AmoCRM is an easy and fast system to learn and use.

No need to download and install, it works through a browser.

But not suitable for complex business management. Only sales here.

The system should be used by organizations with a small number of employees (& lt; 50) and, if possible, engage in additional integrations through the API on their own. In this case, the system would be the ideal choice.

We have been using the amoCRM system for about a year. Some things she is able to digest, some - no. In our experience, it is suitable for automating rather one-off transactions. It has many advantages, but there are also minor disadvantages. In any case, the product is very happy.

We have been doing this (implementation) for a year. already with the second partner whom we picked up at AMO, which has been merging us in recent months.

The first ones https://sbkcapitalgroup.ru/

Very weak, they advised us to AMO. For 3-4 months they could not configure anything, even a normal funnel.

The second ones https://gcons.ru/crm

Strong enough, solved some of the problems that the previous ones could not solve .

With the emergence of new problems, they simply started to get lost and do not finish the job, due to the laboriousness, as I understand it, it is more interesting to take money from new clients.

Problems are constantly flies synchronization, we have mail on Mail.ru, at first it is not recognized by AMOCRM for months. Then after the recognition of the standard response of support, that in the process of an endless solution. I will give it credit for 2 months, but subject to the loss of 10 months, this is.

Currently recognized by AMOCRM and unsolved problems.

p.1 Synchronization of letters from mail does not work. ru in amocrm.

p.2. Mail is connected as a source, a contact is created with an integrated mailbox.

p.3. The letter did not get into the parser.

p.4 The filter in the mail section does not work correctly.

 those screenshots that they ask for is nonsense.

If anyone has encountered similar problems, write if there is a solution.

Updates come out often, new features are added, but then they seem to be hammered into them: most of them either do not work or work crookedly, or are not applicable for most businesses. & nbsp;

Also, the system periodic bugs, sometimes lags last for months, and even there are days that it is almost impossible to work.

For example, from the same update "December 2020" - combining duplicates is useless, since it does not work with all sources and it only for transactions, but you need a system for contacts. A regular widget copes with this much better, but not ideal. & Nbsp;

Flexible reports - they are not flexible at all, there are few options to customize for yourself, you can work only with buyers, but I would like to work with deals. It would be cool if you could design your reports like in Google documents: you take the results of any filter and perform any mathematical tricks with it, and then display the results in the form you need. & Nbsp;

I was not satisfied, key indicators still have to be taken out of the AMO and kept in tables.

And from past updates there are many such "stillborn" functions that were rolled out and scored. Also, those support is the worst I have ever met. & Nbsp;

Who to take an example from? - Monobank, they have the best support I’ve ever seen.

3.а. I’m not saying AMO is shit. Amo is super, without him it’s like no hands, but I would like good support and that the innovations really work. So that before the release, we find a test group of clients who will test innovations in their businesses. I would 100% agree to such an offer.

Andrey Poznyak.

Mainly we chose between Bitrix24 and AMO - we chose AMO, because the speed of implementation, adaptation and clarity of the interface of Amo is many times higher and faster. Have been using AMO CRM for 3 years. It took 3 months to implement and configure and train managers, plus a couple more months to test the processes and their tuning (digital pipeline, triggers for transactions and transitions from one funnel to another) in the system. If you want to use CRM to good use, be prepared to invest still decent sums on improvements and additions and the nerves of interacting with support that ignores you, considers you an idiot and closes applications without their decision. I recommend paying attention to Yclients - either as an addition to AMO or as a separate solution that will replace CRM for you.

If the mail situation does not improve, you will have to go back to choosing a CRM system, because this is critical. 

We use the entire company (20 people) AMO CPM. Almost half a year. Over the past six months, the situation with the mobile application, alas, has changed for the worse: if at the beginning everything was at the very least ... but now it’s generally a kick-ass!

The problem of the mobile application is on edge! The mobile application works, sorry, IN ONE PLACE! And the most offensive thing is that technical support keeps silent and scores on the client. It seems that no one AT ALL DOES WITH a mobile application. 

Most common problem: contacts are not syncing. Example: only 80 out of 1500 contacts are synchronized with the phone ...

One more thing: automatic synchronization does not work at all! You have to poke the "sync" button every time, although there is a checkmark "sync every 15 minutes" in the settings.

Further: the photos and images that you attach to the deal are not synchronized. Generally. Even after clicking "sync"

And one more thing: Trade parameters are also not synchronized. For example, contacts are attached to a deal in the browser, but not in the phone.

And the last thing: The history of negotiations with a contact is not synchronized. Although this is one of the declared functions of AmoSRM. Again, it does not sync AT ALL.

I am writing about a mobile application for Android, version dated May 2016

With the hope that something will change ... (we signed a contract for 1 , 5 years old, you will have to endure all this nonsense, you can’t go anywhere ...)

I would advise you to try Amo and Bitrix

While everything is working, ok. Once a problem has appeared, it is not solved. We are planning a transition to another CRM.

Not recommended. As soon as we find an alternative, let’s move on.

Colleagues, would you like to work with this service through the API? You’d better think about this solution a hundred times.

Today it works like this, tomorrow it will be different. Today it works according to the documentation, tomorrow the same integration will not work. The documentation does not correspond to reality at times.

You might think anything can happen .... and if you write in support, with a specific list of jambs, they will fix everything. BUT NO!!!!! Even if you attach screenshots from the documentation and a screen of how it works NOW, you will still be told that this is impossible. Guys, how do you get hired there? A script that has been running for two years can stop working overnight. You find a jamb, go to the TP and write that something broke for them during the night (with a screen where to look for the problem) ..... and you get the answer that it DOES NOT HAPPEN. I have everything.

sorry, but the price for such a product is clearly overpriced, 2 stars.

Unfortunately, the longer we work, the more negativity. Resigned to appallingly incompetent support. Resigned to broken widgets (just disabled). Somehow we got used to extra clicks to perform typical actions. But we cannot accept the fact that lately the system periodically "hangs" and basic scenarios do not work. 

If you need basic customer accounting and manual sales management - welcome to Amo.

In scenarios where automation, managerial and metrics control is needed, the system is seriously "junk".

Strongly not recommended.

If you are looking for something convenient and effective, then it is better to try zoomia, it adapts better to your needs.

Something constantly does not work in the system and there are always some lags. With this set of circumstances, a normal service should have normal technical support. Here, I can’t even evaluate the technical support, it seems to me that it does not exist. The answer to the question can be expected for several days. I have already collected a collection:

Kirill, sorry for answering after a long time ...

Kirill, sorry for the delay in answering ...

Kirill, sorry for the delay in answering ...

Sorry for the delay, Kirill ...

Forgive me for such a long answer ...

Hello, Kirill. I beg your pardon for the delay in answering ...

Hello, Kirill. Sorry for the delay in answering ...

, etc.

And even if the answer follows, it is usually like this: "Hello Kirill. The developers are aware of this problem. Unfortunately , we cannot tell you about the timeline for a solution. We will let you know when the fix is ​​ready. Sorry for the inconvenience. Thank you for your understanding. " And that’s all, further abyss. Nothing changes.

I highly do not recommend this service.

PS The mobile application is also rated 2 out of 5.

They have just started using the program, but the feeling is created that they are not at all interested in clients. To get through to them, you can hang for 20-30 minutes and be left without result. At the moment I am writing a review and there is a call to the company. It’s already 10 minutes, but there is no answer.

We bought a license for several months. Let’s sit in it until we find anything better.

described above

Before you paid, they called every day, how to help you, etc., as you paid, no one needs you anymore. In fact, wasted money.

extremely negative

No need to say, technical support is weak

I really have no words. This is the first time in my life that I have met such a terrible service. 1 5 is even too high a mark, I would put a minus if there was a possibility.

_

Situation:

During the test period, everything worked well, it cost me to pay for the subscription (you can pay for at least half a year). Everything stopped working. Each action lasted 5-10 minutes.

& nbsp; And I thought, okay, there are technical problems everywhere, I turned to technical support, etc. From the first message I realized that I wasted my money ..

When I explained to them the second time that the problem was not in the settings, but that everything just stopped, then they did a "favor" to see what was going on.

_

They asked me to describe the problem in detail. I described it, and recorded everything with screenshots with timers. I sent about 15 screenshots showing the service delay.

_

And I think, okay, it’s okay, now they should help))). As a result, they sent me a letter with a bunch of spelling errors, as if it was written by a child, they say, the service works fine, and the screenshots are most likely not real.

- Yes, because I have nothing else to do how to fake screenshots and swear with support))).

_

I asked for a refund. To which he was politely sent. Now I understand why they have at least half a year payment. After all, no one would take this sharashkin office for more than 1 month.

_

my rating is -100 out of 5

If there are analogs of amo - better look at them ...

terrible CRM, everything is buggy, falls off, crashes and just does not work, and technical support is aware of all the problems, but does nothing, this is the worst technical support! How can you sell such a buggy product! Used from September 2020 to March 2021

As a business partner we do not recommend!

as if there are 1 or 2 people in the company who know something, the rest simply refer to anything to get rid of the question and then do not understand why more and more questions arise from customers

Leaky product, bugs, written by novice programmers, unsafe to use.

There are still so many bugs to look for.

Even basic things do not work - logs and password recovery.

The interface is slow, integrations fall off on the go.

Tech. support ignores requests.

I would be afraid to contact such a service again, especially who cares about their data.

Dear developers, you don’t give a shit about such a program in your hands. How can your conscience prevent you from sleeping peacefully when you sell this g *** but for money.