Application reviews amoCRM

Everything is done as hard as possible for the user, no technical support. For all questions, they suggest redirecting to third-party services, where for a separate fee (very immodest amounts for minimal work) they are ready to make settings. Bravo! The system is focused & nbsp; on users (mostly land owners) who are ready to shell out money for nothing! Now there is a huge number of services with decent implementation and good support. The service itself is made of shit and sticks, that’s why it works like this. & Nbsp;

A year has passed almost, I am jelly about the spent nerves of time and money (not small). We will do our own, since there is no more desire to depend on 3 persons with crooked hands. And I wish to finally start solving the problems of the people who pay you every day! And not to add more and more people to raw software without support and customer focus. People are not obliged to pay large sums of money to your partners for everything!

The overall impression is negative. Such feeling that everything is done on the knee. WITH SUPPORT WE HAVE NO PROBLEMS, although I looked from the comments, many have trouble with support.

My husband and I are running a business for the delivery of bottled water in the Moscow region. Before that, I worked as a middle manager in a similar large company and had a clear idea of ​​the role of a good & nbsp; CRM & nbsp; program, so my choice was reasonable. 

Our sales department consists of 3 people. Immediately ordered the "Advanced" tariff in order to & nbsp; monitor & nbsp; and sales and the work of managers. Of course, during the test period, all the necessary settings were made, the managers underwent training. The result was not long in coming. 

Since we were building a client base from scratch, any information on clients was important to us. We have processed and are processing every application that comes from the social. networks, site, search engines, aggregator sites. At this stage, we have complete information about clients with their preferences: when and how much to deliver, whether there is a dog and even when the child is sleeping so as not to ring the doorbell. 

Analysis of managers’ calls helps to make adjustments to customer service. Such a transparent system helps the work, maintains healthy competition between managers. 

The ability to work with a & nbsp; smartphone & nbsp; or tablet helped us to implement a system of work 7 days a week. We have developed a duty schedule, and our managers process requests from almost anywhere in the location (albeit taking into account the criterion of “office silence”). 

In the end, we do not pay them for a full time, but only provide certain bonuses for the weekend. To be honest, we can’t work with & nbsp; chatbots. But rather, it is my skepticism about this type of service. But I have already agreed with the company about additional training. 

As a leader, you should positively evaluate the analysis and evaluation system. At the end of each month, I upload data and, based on the information received, I make adjustments to the development strategy and set tactical goals. Since I was familiar with the business sector, I can say with confidence that thanks to such a system & nbsp; AmoCRM & nbsp; we have the best quality of service in our region and we were able to overtake the competitors.

The customization and implementation were ordered here bcip.ru ... Igor worked with us, everything was professional and on time. We were satisfied, we recommend it. & Nbsp;

Not recommended if the niche is complex.

AmoCRM is an easy and fast system to learn and use.

No need to download and install, it works through a browser.

But not suitable for complex business management. Only sales here.

Terrible.

If you haven’t chosen a CRM yet and AMO partners persistently offer it to you as "the most inexpensive and flexible" do not believe it, this is "Marketing". The system initially contains extremely inconvenient algorithms of work so that you would modify it in the future "for yourself" for disproportionately large sums of money. And yet, for implementation in a small company they take about 30 thousand. This work costs no more than 5 (my opinion), you can configure it yourself, there is nothing complicated there, knowledge of programming is not required. It took me 30-40 minutes. Well, and a couple of days to download the client base (more than 3000 clients)

I don’t understand people who are complaining here and giving 1 star to amoCRM. Either you do not understand the value of amoCRM or do not understand at all what CRM is not as a service in the cloud, but as a phenomenon.

amoCRM performs all the necessary tasks for interaction with clients, and if something is missing, you can always contact to specialist integrators and finish it.

Lost data, hacked account, no call records? It is the administrator’s or owner’s curvature that is to blame, not technical support or amoCRM. Or even worse, the ordered implementation on freelance for 5000 rubles.

And lastly. I recommend amoCRM to everyone, but you’d better go straight to a normal integrator, and don’t try to do everything yourself, and then be disappointed in both the service and yourself.

I am very disappointed. I am overwhelmed with anger and anger about the current situation, the technical support, except excuse me, will try not to do anything like this !!

A conflict situation has arisen, after which there is no desire to continue cooperation. 

Colleagues, it’s awful when you strive to develop a company and make money on an affiliate program, but you cookie the answer.

DO NOT RECOMMEND.

And most importantly, & nbsp; the value of the system is really high, successfully completed transactions fully cover the & nbsp; costs.

Something constantly does not work in the system and there are always some lags. With this set of circumstances, a normal service should have normal technical support. Here, I can’t even evaluate the technical support, it seems to me that it does not exist. The answer to the question can be expected for several days. I have already collected a collection:

Kirill, sorry for answering after a long time ...

Kirill, sorry for the delay in answering ...

Kirill, sorry for the delay in answering ...

Sorry for the delay, Kirill ...

Forgive me for such a long answer ...

Hello, Kirill. I beg your pardon for the delay in answering ...

Hello, Kirill. Sorry for the delay in answering ...

, etc.

And even if the answer follows, it is usually like this: "Hello Kirill. The developers are aware of this problem. Unfortunately , we cannot tell you about the timeline for a solution. We will let you know when the fix is ​​ready. Sorry for the inconvenience. Thank you for your understanding. " And that’s all, further abyss. Nothing changes.

I highly do not recommend this service.

PS The mobile application is also rated 2 out of 5.

I strongly discourage this crm. Choose any other. After a year of work, we changed to another (I will not advertise) and are very satisfied! Everything flies and not a single fall in 2 months.

AMO CRM has something to strive for, but overall a fairly good product.

thrown into the trash. and forget. 

(not advertising !!!) I also connected Bitrix. The only drawback of Bitrix is ​​that it is not convenient to transfer the lead (with all tasks, transactions, accounts) to another employee. otherwise there are no presentations.

additional: if we compare Bitrix and AMO

I’ll tell you this, this office has reached its peak and is now regressing, which inevitably affects the system itself and subscribed users not for the better.

Fart is on fire, sorry for the money spent, so you will have to use this miracle of engineering and be disappointed further (well, if suddenly the administration decides that it is ready to return the loot, then I will not mind). 

At the moment, the integration with telephony has not yet been fully tested, but at first glance it seems obvious that this crm element burns out as well

The autofunnel setup has not been tested, I will write about this later. and add here. 

They have just started using the program, but the feeling is created that they are not at all interested in clients. To get through to them, you can hang for 20-30 minutes and be left without result. At the moment I am writing a review and there is a call to the company. It’s already 10 minutes, but there is no answer.

We bought a license for several months. Let’s sit in it until we find anything better.

A crude program, I will not advertise others until I installed this in my company, they are still setting up a month already get8

We use the entire company (20 people) AMO CPM. Almost half a year. Over the past six months, the situation with the mobile application, alas, has changed for the worse: if at the beginning everything was at the very least ... but now it’s generally a kick-ass!

The problem of the mobile application is on edge! The mobile application works, sorry, IN ONE PLACE! And the most offensive thing is that technical support keeps silent and scores on the client. It seems that no one AT ALL DOES WITH a mobile application. 

Most common problem: contacts are not syncing. Example: only 80 out of 1500 contacts are synchronized with the phone ...

One more thing: automatic synchronization does not work at all! You have to poke the "sync" button every time, although there is a checkmark "sync every 15 minutes" in the settings.

Further: the photos and images that you attach to the deal are not synchronized. Generally. Even after clicking "sync"

And one more thing: Trade parameters are also not synchronized. For example, contacts are attached to a deal in the browser, but not in the phone.

And the last thing: The history of negotiations with a contact is not synchronized. Although this is one of the declared functions of AmoSRM. Again, it does not sync AT ALL.

I am writing about a mobile application for Android, version dated May 2016

With the hope that something will change ... (we signed a contract for 1 , 5 years old, you will have to endure all this nonsense, you can’t go anywhere ...)

If you knew all the disadvantages in advance, you wouldn’t even get in touch !!!

The service is just terrible

If your business just needs a database to store data (like Excel), then amosrm is the very thing ...

And if you need monthly reporting or high-quality analytics, then don’t wait ... you will be tortured with those support hanging on your phone and in the end you will not achieve what you want.

I don’t admit errors with the system either, (they say it’s not logical that we have it planned)

I have been using amoCRM in my company for about 3 months and I realized that the work of managers has become much more efficient. I will continue to use it with pleasure /

The system should be used by organizations with a small number of employees (& lt; 50) and, if possible, engage in additional integrations through the API on their own. In this case, the system would be the ideal choice.

I recommend that you start working in this system right away, without studying, everything is easy, understandable, thoughtful. There is a feeling that they thought over each button - how to do without it, and if you have to leave it - how to make it understandable without describing its functionality.

I would advise you to try Amo and Bitrix

asked for clarification on the terms of the contract, not a single employee of the company can clearly explain what the clause of the contract is connected with 3.2. "The Contractor has the right to unilaterally change the Price List at any time." Which is completely unacceptable when you expect to choose and work with one service provider for a long time. Thanks, but your service is poor ...

We have been using the amoCRM system for about a year. Some things she is able to digest, some - no. In our experience, it is suitable for automating rather one-off transactions. It has many advantages, but there are also minor disadvantages. In any case, the product is very happy.