Application reviews amoCRM

awful tech support, it’s impossible to get through, fix a bug or help the same. why don’t you strive to be customer-oriented? you will lose all your clients like this

The worst tech support, support does not care about you at all, spent money to work on Insta, in fact it is impossible to work, they respond to support once a day, in the style of "we passed the request to specialists".

The support team responds at best 3 hours after submitting the request. They answer with stereotyped messages, absolutely do not help

They got numbers that are not indicated anywhere, they say on the phone that they have passed the request to those specialists and nothing happens

They promise to call back and do not call back

1 out of 5 is too much for this junk

All complaints to employees who serve on a technical basis. The technical support is very weak. I have never met such a terrible service in my life. When any problems arise, they respond the next day and we will have to wait more than a day for them to answer and the problem is also solved for a very long time. I would rate it below zero if asked from 0 to 10. Most terrible service and most irresponsible staff. Too much negligence in his work. I’m disappointed

The standard functionality lacks the ability to make your own analysis of the sales funnel according to the specified parameters.

Reporting stopped working. Incorrectly displays data, reports are not received by mail. The support replied that they would not deal with my particular case, they would not compensate for anything either.

not working, disgusting support, no money back

Expensive for me, but what is cheap now? )

Expensive, sometimes drops, support is slow.

Basic functionality does not work with merging deals. The problem has been hanging for more than 2 (two) weeks unresolved. To say that this is a disaster would be very gentle. Those support knows nothing, asks to wait. Losses, expenses, nerves.

This is the same as if you were given insurance - in the form of a scuba gear, fins, a suit. And you went on a deep dive. And then your vital devices start to fail and you suffocate. The end! Nobody can help you - this is about amoCRM.

Shameless, sorry, low, NOT SERIOUS.

in their advertising they perfectly tell how everything works great for them, what integrations they have, but in reality these integrations do not work, or they work through a stump deck! And technical support does not help AT ALL - they answer for a long time, they ask to throw screenshots, but in the end they just drag out for time and then give a formulaic answer that they say it does not work now, and then it will work. When asked when it will work (day / week / month / six months), they always answer - we cannot give an answer. And the answer really is - never! half a year suffered with them, so much time and nerves were wasted killed! I would never recommend anyone to contact their product and their "service"!

Synchronization, Technical support, Search / filter, Mail is connected as a source, a contact is created with an integrated mailbox, not a convenient support chat

Technical support. The word support does not correspond to the service. Those. no support. Faced a serious security issue - zero reaction. 3 weeks have passed, the issue is still being resolved.

Disgusting affiliate department, they wanted to conclude an affiliate program, they gathered employees from top integrators, paid for the office, connected everything, and amoSRM refused without explaining the reasons, they just refused as they wanted! Moreover, the employees of this department speak as if tsars were sitting there. Professionalism at the bottom !!

We signed an affiliate program with Bitrix, which makes us very happy!

Technical support

Glitches

A bunch of broken or crooked functions

Support responds in at least half a day, and if it answers a question with a question, only once a month answers the question properly

Leaky product, bugs, written by novice programmers, unsafe to use.

is an unusually leaky program, when it crashes and where is the mystery. from what happened: false notifications about customer letters, when they are not there, there are no notifications about customer letters when they are, the inability to send a letter to the client, it is impossible to receive a letter from the client, the inability to call the client, the inability to create a deal, it is impossible to close the deal, in large quantities transactions are duplicated, tasks are massively duplicated, old letters from customers are unexpectedly reloaded ... the support service cannot be called efficient. Something breaks almost every day. A program designed to make work easier in fact makes it sooooo much more difficult.

costs money and quite a lot! we are used to lower costs for services that cannot be touched

In 85% it does not work.

We made a mailing to the client base in Telegram, after which the integration fell off completely, and we did not receive a single response from clients. Rather, they wrote to us, but the messages in CRM did not come.

Everything falls off, does not work stably. Technical support checks 1 case with itself, and does not pay attention to the fact that, in general, half of the messages do not reach us.

It is better not to have CRM than to use AmoCRM.

The page loading speed is a little slower than we would like.

Service. Sooner or later, it will start to behave differently than you expect.

not all integrations work smoothly, with almost every added integration, you must first play with a tambourine for the system to work

the most necessary functionality for normal operation in the most expensive version

Tech support is the bottom! 

There is no money back, do not pay for a long time, if you are disappointed, the money will not be returned to you.

Something constantly falls off.

They carry out work without warning, and do not care that you are in the process of work.

Not loyal to customers.

-Technical support is disgustingly useless. can only deal with bureaucracy and give unsubscriptions.

-The built-in mailer has the functionality of 2000. writing emails in HTML code is a hassle.

-Even the obvious functionality is missing. I wrote them wishes for revision a million times, nothing has changed for many years.

-The cost of the CRM itself is small, but since it has little functionality, you will have to pay extra x3 to its partners, who will supply their paid widgets. < / p>

-strong feeling that the developers themselves don’t give a damn about this product.

Do you want to get adequate statistics that you need, and not that you are offered? - then you have 2 options:

1) upload to Excel and work with pens

2) pay integrators for customizing and creating the reports you need - it costs decent money or buy ready-made add-ons, but for them you will pay several times more than for the CRM itself constantly

Do you want calls to be loaded? (and this will be necessary for you), then please switch to cloud telephony (we had our own Astresk) and pay integrators. 

Free integrations often stop working ... and you won’t know about it until you notice that calls have disappeared somewhere for several days already ... contacting AMO support is a complete trash .. . their task is to give a standard answer and close the ticket as quickly as possible - your question will not be resolved.

If you want to segment your customer base - it is terribly inconvenient and then you still have to upload it to Excel in order to work with it further < / p>

The declared functionality sometimes stops working - you do not know when it will happen. For example, the check for duplicates sometimes does not work and duplicates are created, search by filters and by keywords gives different values, although you are looking for the same thing - accordingly, the trust in the system drops sharply ... how can you trust it ?! not a single integrator initially could believe us, but in fact they could not explain the confirmed phenomena

Letters and calls take a long time to load (from several hours to a day) - neither support nor other integrators could explain this either more fix

Technical support is just freezing! Nothing works, but all one answer is "disable everything and we’ll see." How can I turn everything off if I have a workflow going on? Auto letters are not sent, calls are being pulled into the wrong cards. It is impossible to reach them by phone! They answer in the chat every 3-4 hours and with memorized phrases! They always have everyone to blame. They say telephony is to blame. Ok, I sent them everything from telephony. Attention! The problem has not been solved for more than 4 months !!! The problem is obviously on their side after the update! But the calls are still on the wrong cards, and a search by number gives random results!

nothing works, no support

API support

The system works disgustingly, letters to the mail simply do not reach, the search engine works every other time, it is impossible to determine a certain position passed through the system or again glitches, there is no technical support, I have been trying to convey the problem to them for 2 months, but it is not alone, but one gets the impression that they are trying in every possible way to complicate the situation just not to resolve the issue, letters do not come for several hours, it happens that transactions themselves move from column to column due to which the order flies, for a long time I tried to find a common language with them, but to be honest, bypass this system, your work will not work out so well!

1. The mail inside amoCRM is disgusting, technical support says mail is not their strong point, keep correspondence through some mail client. In my opinion, mail is one of the most important communications when working with a client, and if you use the mail client separately, the convenience of CRM is greatly reduced. Glitches with mail: there are simply no letters, but they are (and it may not be for several hours - a day, attachments disappear, not an intuitive search, you cannot just reply to a letter)
2. There is an application, but we practically do not use it, because it’s not intuitive (it’s more a matter of taste)

What do not take up is a problem. CRM constantly hangs, after each update something flies. On the line, waiting for a response from support, you can hang around for about 15 minutes, managers most often do not help, but say: "I don’t know how this can happen, I don’t understand what’s the matter", or redirect the problem to support widgets. In turn, widget partners are a headache. They do not understand not only crm, but also their own services. 

Every day something hangs, something loses. If you write to those support, you will receive an answer after 18:00 and this will not be a solution, it will be a series of questions, up to the fact that you attach a screen) But during the day the problem is not solved by 90%! Support score - 1 minus. 

All functionality is paid! All that is free is not convenient and not enough! All settings - through integrators who write additional codes, modules. After each update, all your purchased codes and modules, widgets that you have been introducing for several months - fly off and require constant improvement. All this is long and inexpressibly expensive. 

Integrators, even from the top, are not a guarantee that everything will be ok!

AMO is outright shit, whoever says anything, do not believe it! It looks like a pyramid scheme

Constant bugs in the program, technical support answers the phone at best 1 out of 3 times, while you are waiting for at least 6-7 minutes to wait for a response. There is still no answer in the telegram bot, how to communicate is not clear.

Technical support either responds for a very long time or does not respond at all. The last two requests were not answered at all, now we have a job due to a bug in the system, support is silent. I do not recommend starting with amo.

Cons - everything else. 

The tech support is terrible. Does she even exist or just a bot that responds with charming templates? Call me? Get ready to sit on the phone all day to get a set of on-call phrases instead of answers. 

Amo hanging? And you are with her. Dear client, do you want a joke while my CRM is hanging?

I didn’t have enough nerves for this system. I am already silent about how she pumps money out of you for this, for this and for the fifth. At first I was generally disillusioned with CRM systems. But now I use CRM Zoomia and everything would be done without errors.

Colleagues, choose the system carefully.

All

For the cost of a Lamborghini, you buy a Lego constructor that collects a maximum of Lada. There is practically no basic functionality. All the interest is in automation, but the best widgets cost the extra money. That, in addition to the very expensive cost of a basic service (12 thousand rubles per year per user), is simply pointless.

I didn’t have enough functionality

still too expensive for such a filling

Disgusting support service, improvements are not very successful, but there are no necessary ones. From December 13 & nbsp; when changing the data in the transaction card and listening to the conversation at the same time, the recording spontaneously accelerates (for which this function of changing the recording speed was generally introduced). Nobody is in a hurry to fix problems, although you bought a subscription and cannot work normally. Very weak analytics for the Advanced tariff, you cannot set your own analytics filter by the required indicators. All additional applications you really need are paid. In total, it comes out not cheap. Integration with 1C in Belarus does not work. although at the presentations in Minsk they showed how cool it is!

Permanent brakes and glitches. 

Inoperability of the sales funnel and automatic actions.

Buggy API and uncontrolled quality of partner widgets, which leads to the service stoppage.

Catastrophic level of technical support

Nice-looking interface in real scenarios of use, inconvenient and ill-conceived

We have a small enterprise and this crm system is too cumbersome and complicated for us. It has a lot of functions that we do not need, but the necessary ones are not quite at hand. So we decided to try looking for a new crm. Terrible technical support, the system thinks for a very long time and slows down hard!